1)At WackyPanet..com quality merchandise and service are a priority. If you are not satisfied with any part of your purchase, you may return most items (Halloween Costumes are an exception read below) to us for an exchange or merchandise refund.
2)All returns must have a return authorization from us to be credited. To recieve a return aurhorization you may e-mail us at firstname.lastname@example.org or Call us at 781-894-7146. Unless the item is defective there is a 15% restocking fee.
3)All returns must be sent within 10 days of receipt and must be in original, re-sellable condition unless the item(s) are defective or damaged in shipping. We can not accept returns on items that have been washed. We are not responsible for garment shrinkage as it is your responsibity to wash products carefully.
4)We refund in the same form of payment originally used for purchase within 14 business days of receiving your return. Exchanges are also processed within 14 business days of receiving your return. We refund shipping costs only if the return is due to our error. Also the customer is responsible for shipping charges back to them, unless it is due to our mistake. We ship exchanges via the cheapest method possible, (usually US post first class mail) unless otherwise requested by the customer.
5)Please include the following information with your return package: 1)Customer Name and Invoice Number 2) Reason for return 3) Do you want a refund or replacement merchandise? 4) If replacement, list replacement merchandise. The above information must be included or we may not be able to process your return. We recommend sending returns 1st Class or Priority Mail to save on your shipping costs.
6) Hallowen Returns:
Between Oct. 5th and Oct 31st. All Costume Sales are Final. Only Exchanges or Store credit will be issued during this period.
Halloween Costume returns must be postmarked no later than Oct. 23'd for credit.
Wigs and Hats, due to health laws can not be exchanged once they are worn
If an item does not fit, and you need another size we will exchange it or refund you the cost of the costume after the item is received by us.
If you need smaller or larger size immediately we can treat the exchanged item as a new order, and ship it (depending on availablity) immediately, we will have to charge your credit card, your credit card will be credited when the returned item is received. Please feel free to contact us at:
C/O Arber Co. Inc.
39 Green St.
Waltham MA 02451
E-mail : email@example.com